How can I pay my library fines and fees online?
The Pay Online button can be found by going to the Catalog and clicking on the Your Record link. Once you are in your record and clicked on the $ in unpaid fines and bills link, you will see the Pay Online button. Click on this button and you will be able to pay online.
What forms of payment are accepted for online payments?
The Library accepts MasterCard, Visa, American Express, and Discover cards.
Can I use PayPal for my online payment?
No, the system does not currently support payments via PayPal.
Is a service fee charged when paying fines online?
No. Jefferson County Library Cooperative does not add an additional service charge when paying fees online.
Is there a minimum fine amount that can be paid online?
No, you may pay any fine amount that you owe. Once in your record, when you click Pay Online, all fines are pre-selected. If you do not wish to pay all of the fines, you can "uncheck" the fines you do not wish to pay at this time and hit recalculate to pay only the checked, selected fines. Each selected fine must be paid in full - you cannot pay a partial amount on a selected fine.
How do I get a receipt when I pay my fines online?
If you include an email address with the credit card information you submit, a receipt will be sent automatically to that email address. A payment receipt also displays online and may be printed.
What does this error message mean?
There is a problem with your patron record - payment not made - please see a librarian for assistance. The system displays this error message when your record is "busy" and cannot be accessed. Try again later. If you still get this message, contact your local library. As long as the error message displays, no payment is processed and no fines are cleared for that patron record.
What happens if I receive a message that the transaction was declined?
Your fines and fees will remain on your record.